☎
Answers every call
Day, night, lunch break, public holiday. Your first hello does not go to voicemail.
AI receptionist · Australia
The AI receptionist
that actually answers.
Every call answered. Bookings made. Messages captured. Riley by AnswerWorks gives Australian small businesses a front desk that is always on, sounds like your team, and knows when a human should step in.
↗Try it yourself: (02) 9066 5844.
LIVE CALL / 00:01:38
BOOKED
MK
Mia Kaur
New patient · Harbour Dental
“I can help with that. I have Tuesday at 2:30pm available — would you like me to book that in?”
INTENT
Appointment
ACTION
Booked
FOLLOW-UP
SMS sent
TodayLive
42 calls.
0 missed. 16 qualified.
A virtual receptionist that actually books
24 / 7AU hostedCall + textHuman handoffs
One front desk. Every moment.
Not just answering.
Getting things done.
Riley handles the repetitive phone work that steals focus from your team, while keeping the handoff clear whenever the call needs a person.
◎
Books and confirms
Appointments, changes, reminders, and confirmations by call and text.
✓
Checks who's calling
Asks for a surname (and date of birth if you want) before reading out or changing a booking.
✦
Leaves context behind
Every handoff arrives with the summary, urgency, and next action already clear.
How it works
Your rules.
Riley's watch.
Set the voice, the hours, the booking logic, and the moments that should come straight to your team.
01 / TRAIN
Teach it your business.
Services, hours, FAQs, tone, and the words your team actually uses.
02 / RUN
Let it take the first move.
Riley answers, understands, books, confirms, and keeps the line moving around the clock.
03 / IMPROVE
See what callers teach you.
The dashboard shows every call, booking and handoff, and the next improvement worth making.
Questions worth asking
A better first
impression.
AI Reception is one of the automations AnswerWorks builds. See all services. Riley also sends confirmations by text and keeps your booking system, CRM and accounting in sync.
Can it take bookings?＋
Yes. Riley offers the times you have, books the one the caller picks, reads it back, and sends a confirmation.
What happens when someone needs a human?＋
The call follows your escalation rule. Your team gets the summary, caller details, urgency, and next action rather than a vague missed-call notification.
Is this a virtual receptionist?＋
Yes — it's the virtual receptionist that actually books, confirms, and moves the right information into your workflow.
Can I keep my number?＋
Yes. Calls are forwarded or routed to Riley; nothing about your number changes.
Does it sound like a robot?＋
Ring (02) 9066 5844 and decide. Natural Australian voice, and it says it's an AI if asked.
Also from AnswerWorks
One engineer. Four ways to take work off your plate.
01
Automation
The portals, PDFs and spreadsheets your team re-keys every week — handled by software.
Explore Automation ↗02
Integrations
Your booking system, accounting and CRM kept in sync — even the ones with no API.
Explore Integrations ↗03
AI Agents
A two-week fixed-price sprint that ends with one working agent — voice, chat or back-office.
Explore AI Agents ↗AI Reception is one of the things AnswerWorks builds and runs.
Free 20-minute audit
Give every caller
somewhere useful to go.
Tell us how calls are handled today. We'll show you what Riley would do with them, and what it costs.
- ✓20 minutes, no slides, no obligation.
- ✓A written fixed-price quote within two business days.
- ✓If it shouldn't be automated, we'll tell you that too.
Book the audit
↗