01 / INBOX
Inbox triage agent
Reads inbound email, classifies it, drafts the reply, creates the lead, and escalates judgement calls.
For trades, clinics, agencies
Custom AI agents · fixed-price sprint
One working AI agent
in two weeks.
Not a strategy deck. A fixed-price sprint that ends with an agent doing one real job in your business — reading, deciding, acting, and handing the rest to a person. Built by the engineer who built Riley, our AI receptionist that answers live calls today.
INBOX TRIAGE AGENT
TODAY · 09:14
From: j.gallagher@… “Can you quote a fit-out for 2 floors…”
→ Classified: NEW PROJECT ENQUIRY (0.96)
→ Drafted reply · lead created in HubSpot · assigned: Sam
→ Asks for a timeline — needs a human answer⚑ Sam
What an agent should do: the obvious 90% itself, the judgement call to a named person, every step logged.
The output
Code you keep.
Agent · runbook · prompts · cost estimate
Riley live on (02) 9066 5844Top rated on Upwork10+ years building softwareHosted in Australia
Agents that fit a two-week sprint
Five jobs an agent
does well. Pick one.
02 / INTAKE
Intake & qualification
Asks the five useful questions on chat or SMS, books or routes the enquiry, and writes the summary to your CRM.
For clinics, firms, trades
03 / FOLLOW-UP
Confirmation caller
Confirms tomorrow's appointments, rebooks no-shows, and records the outcome. Riley already does this.
For any appointment business
04 / POLICY
Policy & procedure agent
Answers staff questions from your own documents with the source paragraph attached.
For aged care, NDIS, franchises
05 / DOCUMENTS
Document agent
Reads referrals, claims, invoices and forms, files them, and flags anything that doesn't add up.
For clinics, brokers, bookkeepers
Have a different job in mind? If one person can describe it in ten minutes and it happens every day, it probably fits.
Two weeks · fixed price · you keep the code
Discovery Sprint
— $4,900.
$6,900 when two systems must be integrated. After the sprint, production + Run from $290/month — hosting in Australia, monitoring, model costs passed through at cost. Cancel any month.
WEEK 1 / MAP & DECIDE
Half a day with the person who does the job today. We agree the rules — what the agent may decide, what it must hand over, what it must never do — and sort access and sample records.
WEEK 2 / BUILD & HAND OVER
Built on your real data, run beside the human, rules tightened, then handed over: the agent, a runbook, the code and prompts, and a cost-to-run estimate.
WHAT YOU WALK AWAY WITH
One agent doing one real job, a clear monthly run cost, and a fixed-price quote for production — which you can take or leave.
How an agent is kept honest
It decides what you allow.
Everything else goes to a person.
Rules before models.
Permissions are written in plain English before a line of code.
Every action logged.
Read yesterday's decisions and handovers in two minutes.
Human by name.
Escalations go to a named person with the context attached.
Your data stays yours.
Hosted in Australia. You own the code and the prompts.
Questions worth asking
Before you
ask.
Which AI models do you use?＋
Whatever fits the job — today that's OpenAI, Google and Deepgram for voice. You're not locked to any of them; the agent's rules and code are yours.
What does it cost to run?＋
We give you the number before you commit to production. For most single-job agents it's a few hundred dollars a month, with model costs passed through at cost.
Can it replace a staff member?＋
It removes the repetitive part of a role and gives the person their time back. When a job genuinely needs a person, we'll say so in the first call.
What if it makes a mistake?＋
The rules decide what it's allowed to get wrong (drafting a reply) versus what it must hand over (quoting a price), and every action is logged.
Is two weeks really enough?＋
For one well-defined job, yes. For a vague brief it isn't, which is why week one is spent making the brief sharp.
Also from AnswerWorks
One engineer. Four ways to take work off your plate.
01
AI Reception
Every call answered 24/7 — bookings made, messages captured, confirmations sent by call and text.
Explore AI Reception ↗02
Automation
The portals, PDFs and spreadsheets your team re-keys every week — handled by software.
Explore Automation ↗03
Integrations
Your booking system, accounting and CRM kept in sync — even the ones with no API.
Explore Integrations ↗AI Agents is one of the things AnswerWorks builds and runs.
Discovery sprint
Describe the job.
We'll tell you if an agent should do it.
- ✓20-minute call first, free.
- ✓Fixed price, two weeks, you keep the code.
- ✓If it's a rule, not judgement, we'll point you to automation instead.
Book the sprint
↗